Refund Policy

Evarlio provides three free generation credits so you can test the core workflow before purchasing. Paid packs are one-time purchases and do not start a subscription. The checkout shows the pack, price, currency, and applicable tax before payment.

You may request a full refund within 14 days of purchase if none of the credits from that purchase have been used. Contact us from the email address associated with your Evarlio account and include the order or transaction reference. We may verify account ownership before processing the request.

Once a purchased credit has been used to deliver a completed tailored resume and preparation brief, that portion of the digital service has been supplied. Change-of-mind refunds are generally not available for used credits. This does not limit rights that cannot be excluded under applicable law.

A failed, cancelled, or incomplete generation is designed not to consume a credit or to restore it automatically. A restored credit is not itself a cash refund. If the credit does not return, contact support with the account email, approximate time, and visible error code—do not send a full resume.

If a verified service fault prevents you from using purchased credits and we cannot restore access or provide the service within a reasonable time, we may provide an appropriate full or partial refund.

Approved refunds are returned through Paddle to the original payment method. Bank or card processing times vary and are outside Evarlio’s direct control. Credits associated with a refunded amount will be removed; if they have already been spent, we may offset the corresponding balance or restrict further paid use while the refund is resolved.

Signup grants, launch bonuses, manually granted test credits, and other promotional credits have no cash value and are not refundable. When a purchase is refunded, promotional credits that depended on that purchase may also be removed.

Send refund requests through the Contact page with the subject “Refund request.” Nothing in this policy restricts consumer rights that apply mandatorily in your country or region. If Paddle’s buyer terms or applicable law provide stronger rights, those rights continue to apply.