Refund & Dispute Policy

Credit packs are one-time purchases and do not renew automatically. The current price, any applicable taxes, and the available payment methods are shown before payment.

There is no physical product or shipping. After successful payment, purchased credits are added to the signed-in account. A completed credit delivers an editable tailored resume and interview-preparation brief to the application workspace.

A purchase is eligible for a full refund if you request it within 14 days of purchase and none of the credits from that purchase have been used. The Purchases & credits area or the Contact page shows the available request route. Include the account email and transaction reference, but never send full card details.

Submitting a request does not mean the refund has already been issued. The unused credits from that purchase are immediately held so they cannot be spent during review. Once verification confirms that the request meets the stated time and usage conditions, it will be approved. You may cancel from Purchases & credits while the request is still awaiting review; cancellation restores the credits to the same purchase. Once review or payment-provider processing begins, cancellation is no longer available.

We verify account ownership, order status, credit use, prior adjustments, processor information, and the circumstances described. We aim to acknowledge a complete request within two business days; that is an initial-response target, not a guaranteed final resolution time.

Once a purchased credit has been used to deliver a completed tailored resume and preparation brief, that portion of the digital service has been supplied. Change-of-mind refunds are generally not available for used credits. This does not limit rights that cannot be excluded under applicable law.

We do not offer a public self-service formula for refunding remaining credits. In reasonable cases such as a duplicate purchase, verified service failure, or another circumstance requiring individual review, Evarlio may approve an appropriate full or partial refund. Any discretionary amount is based on the actual order, service delivered, unused value that can be reasonably established, payment-provider rules, and applicable law.

A failed, cancelled, or incomplete generation is designed not to consume a credit or to restore it automatically. A restored credit is not itself a cash refund. If the credit does not return, contact support with the account email, approximate time, and visible error code—do not send a full resume.

If a verified service fault prevents you from using purchased credits and we cannot restore access or provide the service within a reasonable time, we may provide an appropriate full or partial refund.

If you see a duplicate, unauthorized, incorrectly described, or incorrectly calculated charge, contact support promptly with the account email, transaction reference, date, amount, and currency. Do not email a full card number, security code, password, or verification code.

Resolution time depends on account verification, the payment processor, the payment method, and any bank investigation. We will share the status or available reference when reasonably possible.

We encourage you to contact support first so we can investigate and, where appropriate, correct the transaction. This does not waive or restrict any right to contact your bank, card issuer, payment provider, regulator, or consumer-protection body.

If a payment is disputed externally, the processor or financial institution controls its procedure and timing. Evarlio may provide truthful order, delivery, account, credit-use, and support records in response. Credits tied to the disputed payment may be held, and new purchases may be paused for review, to prevent duplicate use and reimbursement while the dispute is resolved, subject to applicable law.

Approved refunds are created through the payment provider and returned to the original payment method. Evarlio does not add a customer refund-handling fee or deduct our payment-processing costs from the amount we approve. Exchange-rate differences, intermediary-bank charges, and processing times outside our control may affect what a financial institution displays.

Refund timing depends on the original payment method and the payment provider. The applicable estimate will be shown at checkout or communicated during review. A request can remain pending while the provider reviews or processes it.

Credits held for an open request remain unavailable during review. They are restored to their original purchase lot if the request is cancelled before review or is declined, and are permanently removed only after the provider confirms an approved adjustment. If credits involved in a support-arranged refund had already been spent, we may offset the corresponding balance, apply a credit debt against future purchases, or restrict further paid use while the adjustment is resolved.

Signup grants, launch bonuses, manually granted test credits, and other promotional credits have no cash value and are not refundable. When a purchase is refunded, promotional credits that depended on that purchase may also be removed.

To protect the service from repeated refund abuse, a pattern of completed refunds may temporarily pause new credit-pack purchases for the affected payment environment. A request that is cancelled, declined, or still under review does not by itself trigger this restriction. The pause does not remove saved content or already available credits.

If you believe a purchase restriction is mistaken or the refunds arose from reasonable circumstances, contact support from your account email and include the relevant transaction references. We will review the circumstances and may restore purchasing. This review process does not limit any mandatory consumer right or prevent you from requesting support for a payment or service problem.

If Evarlio discontinues the paid service, we will give reasonable notice where feasible and provide a reasonable opportunity to use or export delivered materials. Unused paid entitlements will be addressed through a refund or another remedy where required by law or appropriate under the purchase terms and payment-provider rules.

Use Purchases & credits to request an eligible refund or the Contact page with the subject “Billing, refund, or dispute” for other payment issues. Nothing in this policy restricts consumer rights that apply mandatorily in your country or region. If the payment provider’s buyer terms or applicable law provide stronger rights, those rights continue to apply.